FAQ
Orders & Production
When will my order ship?
Orders begin processing shortly after purchase. Production typically takes 2–5 business days before shipment.
Can I change or cancel my order?
Changes or cancellations must be requested within 12 hours of purchase. Once production begins, modifications are no longer possible.
Shipping
How long does shipping take?
Shipping times vary by location:
- United States: 3–7 business days
- Delivery estimates may vary due to carrier delays or customs processing.
Will I receive tracking information?
Yes. Tracking details will be emailed once your order ships.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery.
Who pays return shipping?
Customers are responsible for return shipping costs.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us within 7 days of delivery with photos and we’ll make it right.
Product & Compatibility
Will the case fit my phone model exactly?
Yes. Each case is precision-fit for the specific model selected at checkout.
Are the cases protective?
Our cases feature durable materials and raised bezels to help protect against everyday drops and scratches.
What’s the difference between matte and gloss finishes?
Matte finishes appear softer and more muted, while gloss finishes appear deeper and more vibrant.
If you have any questions, feel free to contact us:
We’ll get back to you as soon as possible.